Study on Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice on the Emotional Reaction of Customers
| Main Author: | |
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| Format: | Book |
| Published: |
Nilai:
INTI College Malaysia,
Mach 2006.
|
| Series: | DEGREE OF B.A (HONS) IN MARKETING (BMKUH) MARCH 2006
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| Subjects: |
TSAM LIBRARY
| Call Number: |
HF5415 TAN 2006 |
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| Accession | Item Category | Format | Status | Notes |
|---|
| DST0000569 | Reference | Dissertation | AVAILABLE |