00747pamaa2200157 4500 0000039872 20110104090000.0 Nil HF5415 TAN 2006 TAN Study on Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice on the Emotional Reaction of Customers Tan Wan Yee. Nilai: INTI College Malaysia, Mach 2006. Volume II; 30 cm. DEGREE OF B.A (HONS) IN MARKETING (BMKUH) MARCH 2006 A dissertation submitted to the School of Business And Law, INTI College Malaysia in partial fullfillment of the requirements for the Degree of B.A (Hons) Marketing for The University Of Hertforshire tions -- Marketing