Study on Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice on the Emotional Reaction of Customers - TAN (Nilai: INTI College Malaysia, 2006)
A dissertation submitted to the School of Business And Law, INTI College Malaysia in partial fullfillment of the requirements for the Degree of B.A (Hons) Marketing for The University Of Hertforshire
Keywords: tions -- -- Marketing