Study on Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice on the Emotional Reaction of Customers

Main Author: TAN
Format: Book
Published: Nilai: INTI College Malaysia, Mach 2006.
Series:DEGREE OF B.A (HONS) IN MARKETING (BMKUH) MARCH 2006
Subjects:
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001 0000039872
005 20110104090000.0
020 0 0 |a Nil  
090 0 0 |a HF5415   |b TAN 2006 
100 0 1 |a TAN  
245 1 0 |a Study on Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice on the Emotional Reaction of Customers   |c Tan Wan Yee. 
260 0 0 |a Nilai:   |b INTI College Malaysia,   |c Mach 2006. 
300 |a Volume II;   |c 30 cm. 
440 0 0 |a DEGREE OF B.A (HONS) IN MARKETING (BMKUH) MARCH 2006 
500 0 0 |a A dissertation submitted to the School of Business And Law, INTI College Malaysia in partial fullfillment of the requirements for the Degree of B.A (Hons) Marketing for The University Of Hertforshire 
650 0 0 |a tions --   |x Marketing