TAN. (2006). Study on Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice on the Emotional Reaction of Customers. Nilai: INTI College Malaysia.
Chicago Style CitationTAN. Study On Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice On the Emotional Reaction of Customers. Nilai: INTI College Malaysia, 2006.
MLA CitationTAN. Study On Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice On the Emotional Reaction of Customers. Nilai: INTI College Malaysia, 2006.
Warning: These citations may not always be 100% accurate.