00517pamaa2200181 4500 0000038439 20070205090000.0 0814472680 (pbk) 658.3 CHA HF5549.5.T7 CHA 2005 CHARNEY The trainer's tool kit Cyrill Charney and Kathy Conway. 2nd ed. New York: AMACOM, 2005. ix, 230p.; 23 cm. Includes index Employees -- Training of -- Handbooks, manuals etc Conway, Kathy