00711pamaa2200217 4500 0000037157 20190802090000.0 0324259131 9780324227154 658.4 PLU 2005 HD31 PLU 2005 Plunkett Management : meeting and exceeding customer expectations Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen. 8th ed. Ohio: South-Western, 2005. xxvi, 742p.: ill.; 27 cm. CBF Management Attner, Raymond F. Allen, Gemmy S http://snapshot.swlearning.com/PrintableSummary.do?ttl=null&aud=030&dis=MN&sub=&isbn=0324259131