Description: Management :

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Management : meeting and exceeding customer expectations

Main Author:	Plunkett
Other Authors:	Attner,, Allen,
Format:	Book
Published:	Ohio: South-Western, 2005.
Edition:	8th ed.
Subjects:	Management

Physical Description:	xxvi, 742p.: ill.; 27 cm.
ISBN:	0324259131 9780324227154