00710pamaa2200205 4500 0000036814 20140919090000.0 0324125658 658.4 PLU HD31 PLU 2002 Plunkett Management : meeting and exceeding customer expectations Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen. 7th ed. Ohio: South-Western, 2002. xxviii, 797p.: col.ill.; 27cm. Includes 1 CD-ROM with titled " Student Resource CD-ROM to Accompany Management Meeting and Exceeding Customer Expectations " CBS Management Attner, Raymond F. Allen, Gemmy S