00520pamaa2200169 4500 0000036673 20110405090000.0 0071412069 658.4012 DUG 2003 HD30.28 DUG 2003 DUGGAN The art of what works : how success really happens William Duggan. New York: McGraw-Hill, 2003. xii, 289p.: ill.; 24cm. Leadership Business planning http://images.amazon.com/images/P/0071412069.01.LZZZZZZZ.jpg