APA Citation

Timm. (2001). Customer service: Career success through customer satisfaction (2nd ed.). New Jersey: Prentice Hall.

Chicago Style Citation

Timm. Customer Service: Career Success Through Customer Satisfaction. 2nd ed. New Jersey: Prentice Hall, 2001.

MLA Citation

Timm. Customer Service: Career Success Through Customer Satisfaction. 2nd ed. New Jersey: Prentice Hall, 2001.

Warning: These citations may not always be 100% accurate.