00718pamaa2200193 4500 0000035111 20190731090000.0 007231267X 9780071181150 658 FIT HD9980 FIT 2001 Fitzsimmons Service management : operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons. 3rd ed. New York: McGraw-Hill, 2001. xxvi, 646p.: ill.; 25cm. Includes 1 CD-ROM titled " Student resource CD-ROM to accompany service management: Operations, strategy and information technology " Service industries -- Management Fitzsimmons, Mona J.