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|a 007231267X
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|a 9780071181150
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|a 658 FIT
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|a HD9980
|b FIT 2001
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| 100 |
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|a Fitzsimmons
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| 245 |
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|a Service management :
|b operations, strategy, and information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a New York:
|b McGraw-Hill,
|c 2001.
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| 300 |
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|a xxvi, 646p.:
|b ill.;
|c 25cm.
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| 500 |
0 |
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|a Includes 1 CD-ROM titled " Student resource CD-ROM to accompany service management: Operations, strategy and information technology "
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| 650 |
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|a Service industries --
|x Management
|
| 700 |
1 |
1 |
|a Fitzsimmons,
|h Mona J.
|
