Service management : operations, strategy, and information technology
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| Format: | Book |
| Published: |
New York:
McGraw-Hill,
2001.
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| Edition: | 3rd ed. |
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| Item Description: | Includes 1 CD-ROM titled " Student resource CD-ROM to accompany service management: Operations, strategy and information technology " |
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| Physical Description: | xxvi, 646p.: ill.; 25cm. |
| ISBN: | 007231267X 9780071181150 |