rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: When customers think we don't care
    sub title: ending actions that self-destruct companies, customer service and jobs
  name:
    name part: Buchanan
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: New York
    publisher: McGraw-Hill
    date issued: 2002
    issuance: monographic
  physical description:
    extent: viii, 288p.; 21cm.
  note: Richard W. Buchanan.
  subject:
    topic: Customer services
  subject:
    topic: Customer relations
  subject:
    topic: Consumer satisfaction
  classification: 658.812 BUC
  identifier: 0074709305
  record info:
    record change date: 20110329090000.0
    record identifier: 0000034690