When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York:
McGraw-Hill,
2002.
|
| Subjects: |
| LEADER | 00542pamaa2200169 4500 | ||
|---|---|---|---|
| 001 | 0000034690 | ||
| 005 | 20110329090000.0 | ||
| 020 | 0 | 0 | |a 0074709305 |
| 082 | |a 658.812 BUC | ||
| 090 | 0 | 0 | |a HF5415.5 |b BUC 2002 |
| 100 | 1 | 0 | |a Buchanan |
| 245 | 1 | 0 | |a When customers think we don't care : |b ending actions that self-destruct companies, customer service and jobs |c Richard W. Buchanan. |
| 260 | 0 | 0 | |a New York: |b McGraw-Hill, |c 2002. |
| 300 | |a viii, 288p.; |c 21cm. | ||
| 650 | 0 | 0 | |a Customer services |
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Consumer satisfaction |