APA Citation

Buchanan. (2002). When customers think we don't care: Ending actions that self-destruct companies, customer service and jobs. New York: McGraw-Hill.

Chicago Style Citation

Buchanan. When Customers Think We Don't Care: Ending Actions That Self-destruct Companies, Customer Service and Jobs. New York: McGraw-Hill, 2002.

MLA Citation

Buchanan. When Customers Think We Don't Care: Ending Actions That Self-destruct Companies, Customer Service and Jobs. New York: McGraw-Hill, 2002.

Warning: These citations may not always be 100% accurate.