00715pamaa2200145 4500 0000033941 20110104090000.0 [ nil ] QA76 YEO 2001 YEOH CHI SIANG Study and implementation of computer telephony technology for a software -based automated answering and interactive machine Yeoh Chi Siang. Nilai: INTI College Malaysia, December 2001. Number 3. A dissertation submitted in partial fulfilment of the requirement of an Honours Degree in Software Engineering at Conventry University under the management and supervision of School of Computing and IT, INTI College Malaysia Dissertations -- Software Engineering