00487pamaa2200157 4500 0000033408 20060531090000.0 0131384139 658.562 HIA 1992 HD62.15 HIA 1992 HIAM Closing the quality gap : lessons from America's leading companies by Alexander Hiam. New Jersey: Prentice Hall, 1992. xii, 371p.; 22cm. Total quality management -- United States Conference Board