00537pamaa2200169 4500 0000032528 20060624090000.0 1574442813 658.4038 CAS HD30.2 CAS 2001 CASSIDY A practical guide to infromation systems process improvement Anita Cassidy, Keith Guggenberger. Boca Rotan,Florida: St.Lucie Press, 2001. 269p.: ill.; 24cm. Management information systems Information technology Guggenberger, Keith