00463pamaa2200157 4500 0000030962 20090220090000.0 0534381588 658.4033 HOE HF1017 HOE 2002 Hoerl Statistical thinking : improving business performance Roger W. Hoerl and Ronald D. Snee. Pacific Grove: Duxbury, 2002. xvii, 526p.; 24cm. Commercial statistics Snee, Ronald D.