00462pamaa2200145 4500 0000028890 20060619090000.0 0898061180 658.562 SPE HD62.15 SPE 1993 SPECHLER Managing quality in America's most admired companies Jay W. Spechler. San Francisco: Berrett-Koehler Pub., 1993. xii, 422p.; 24cm. Total quality management -- Case studies -- United States