00543pamaa2200169 4500 0000028835 20070914090000.0 0875846513 658.4012 KAP 1996 HD56 KAP 1996 Kaplan The balanced scorecard : translating strategy into action Robert S. Kaplan and David P. Norton. Boston: Harvard Business School Press, 1996. xi, 322p.; 24cm. Industrial productivity -- Measurement Strategic planning Norton, David P.