Services marketing : integrating customer focus across the firm

Main Author: Zeithaml
Other Authors: Bitner,, Gremler,
Format: Book
Language:English
Published: Boston: McGraw-Hill Irwin, 2009.
Edition:5th ed.
Subjects:
Physical Description:xxviii, 708 p.: ill., map; 26 cm.
Bibliography:Includes bibliographical references and index
ISBN:9780071263931 / 0071263934 (pbk.)