APA Citation

Timm. (1997). Customer service: Career success through customer satisfaction. New Jersey: Prentice Hall.

Chicago Style Citation

Timm. Customer Service: Career Success Through Customer Satisfaction. New Jersey: Prentice Hall, 1997.

MLA Citation

Timm. Customer Service: Career Success Through Customer Satisfaction. New Jersey: Prentice Hall, 1997.

Warning: These citations may not always be 100% accurate.