00512pamaa2200157 4500 0000023224 20060609090000.0 0333620070 658.4013 MAN HD62.15 MAN 1998 Managing with total quality management : theory and practice Adrian Wilkinson...[et. al]. London: MacMillan Business, 1998. vii, 216p.; 23cm. Includes bibliographical references and index Total quality management Wilkinson, Adrian