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| LEADER |
00679pamaa2200205 4500 |
| 001 |
0000023098 |
| 005 |
20060605090000.0 |
| 020 |
0 |
0 |
|a 0304334855
|
| 082 |
|
|
|a 658 QUA
|
| 090 |
0 |
0 |
|a HD62.15
|b QUA 1996
|
| 245 |
0 |
0 |
|a Quality management in hospitality :
|b best practice in action
|c edited by Andrew Lockwood, Michael Baker and Andrew Ghillyer.
|
| 260 |
0 |
0 |
|a New York:
|b Cassell,
|c 1996.
|
| 300 |
|
|
|a vii, 167p.;
|c 24cm.
|
| 504 |
0 |
0 |
|a Includes an index
|
| 650 |
0 |
0 |
|a Customer service --
|x Management
|
| 650 |
0 |
0 |
|a Service industry --
|x Quality control
|
| 650 |
0 |
0 |
|a Management --
|x Hospitality
|
| 700 |
1 |
1 |
|a Lockwood,
|h Andrew
|
| 700 |
1 |
1 |
|a Baker,
|h Michael
|
| 700 |
1 |
1 |
|a GHILLYER,
|h Andrew
|
