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Quality management in hospitality : best practice in action

Other Authors: Lockwood,, Baker,, GHILLYER,
Format: Book
Published: New York: Cassell, 1996.
Subjects:
Customer service -- > Management
Service industry -- > Quality control
Management -- > Hospitality
Physical Description:vii, 167p.; 24cm.
Bibliography:Includes an index
ISBN:0304334855

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