00555pamaa2200169 4500 0000023095 20060619090000.0 0304335126 658.57 JOH HD30.4 JOH 1998 JOHNS Research methods in service industry management Nick Johns and Ross Darren Lee-. London: Cassel, 1998. ix, 196p.: ill.; 25cm. Includes bibliographical references and index Service industry -- Management -- Research -- Methodology Ross, Darren Lee-