00485pamaa2200157 4500 0000023001 20060530090000.0 0873892968(hbk) 658.562 CAM 1995 HD62.15 CAM 1995 CAMP Business process benchmarking : finding and implementing best practices Robert C. Camp. Milwaukee: ASQ Quality Press, 1994. xxi,464p.: ill.; 24cm. Includes an index Benchmarking(Management)