Cover Image

QR Code

The customer service training tool kit : 60 activities for delivering super service to customer

Main Author:	GEE
Other Authors:	GEE,
Format:	Book
Published:	New York: McGraw-Hill, 2000.
Subjects:	Customer services -- > United States Employees -- > Training of -- > United States

Similar Items

Customer service
by: Rokes, Beverly
Published: (2001)

Customer service : skills for success
by: Lucas
Published: (2009)

Customer service : business 2000
by: ROKES
Published: (2002)

Customer service : skills for success
by: Lucas, Robert W.
Published: (2015)

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
by: Bacal
Published: (2005)

Customer service : career success through customer satisfaction
by: Timm
Published: (2008)

Customer service : career success through customer satisfaction
by: Timm
Published: (1997)

Customer service : career success through customer satisfaction
by: Timm
Published: (2001)

Customer service : career success through customer loyalty
by: Timm, Paul R.
Published: (2014)

At you service : calamities, catastrophes, and other curiosities of customer service
by: BECKER
Published: (1998)

Delivering quality service : balancing customer perceptions and expectations
by: Zeithaml
Published: (1990)

Service quality
by: Zeithaml
Published: (2004)

Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers
by: Spector
Published: (2002)

Services marketing : people, technology, strategy
by: LOVELOCK
Published: (2001)

Customers run your company, they pay the bills!
by: Kearney

Customer satisfaction measurement and management using the voice of the customer
by: NAUMANN
Published: (1995)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan
Published: (2002)

Stories of transformative leadership in the human services : why the glass is always full
by: Burghard, Steve
Published: (2009)

Keeping customers for life
by: GERSON
Published: (1992)

Customer equity : building and managing relationships as valuable assets
by: BLATTBERG
Published: (2001)

Human services in contemporary America
by: SCHMOLLING
Published: (1993)

The art of client service
by: Solomon
Published: (2008)

How to design and deliver training for the new and emerging generations
by: El-Shamy
Published: (2004)

How to design and deliver training for the new and emerging generations [
by: El-Shamy
Published: (2004)

The service/quality solution : using service management to gain competitive advantage
by: COLLIER
Published: (1994)

Quality customer service for front line staff
by: MARTIN
Published: (1993)

The trainer's tool kit
by: CHARNEY
Published: (2005)

Services marketing : people, technology, strategy
by: Lovelock, Christopher
Published: (2011)

Services marketing : people, technology, strategy
by: LOVELOCK
Published: (2007)

Services marketing : people, technology, strategy
by: Lovelock, Christopher
Published: (2016)

Effective training : systems, strategies, and practices
by: BLANCHARD
Published: (1999)

Training for development
by: LYNTON
Published: (1990)

Evaluation of training
by: REEVES
Published: (1993)

How to become a marketing superstar : unexpected rules that ring the cash register
by: Fox
Published: (2003)

Training guide for trainers
by: Azhari Karim
Published: (2009)

Divide and conquer : target your customers through market segmentation
by: WEBBER
Published: (1998)

How to become a rainmaker : the rules for getting and keeping customers and clients
by: Fox
Published: (2000)

Training interventions : managing employee development
by: Reif
Published: (2007)

Identifying targeted training needs : a practical guide to beginning an effective training strategy
by: SPARHAWK
Published: (1995)

The theory and practice of training
by: BUCVKLEY
Published: (2000)