00546pamaa2200157 4500 0000022992 20060704090000.0 0079137733 (hbk) HF5415.5 GEE 2000 GEE The customer service training tool kit : 60 activities for delivering super service to customer Val Gee and Jeff Gee. New York: McGraw-Hill, 2000. ix, 365p.: ill.; 29cm. Customer services -- United States Employees -- Training of -- United States GEE, Jeff