00688pamaa2200205 4500 0000021994 20060529090000.0 186250473 338.4791 VAN G155.A1 VAN 1997 VAN DER WAGEN Communication in tourism and hospitality : meeting the world in the workplace Lynn Van Der Wagen. Elsternwick, Vic. : Hospitality Press, 1997. xii, 218 p. : ill. ; 25 cm. Hospitality industry -- Australia Interpersonal communication Intercultural communication Business communication Customer services Tourist trade -- Australia