00597pamaa2200181 4500 0000021896 20130709090000.0 0803977476 658.562 KAN 1996 HD62.15 KAN 1996 KANJI 100 methods for total quality management Gopal K. Kanji and Mike Asher. New Delhi: Response Books, 1996. 237 p.: ill.; 24 cm. Includes bibliographical references (p. [234]-235) and index Total quality management ASHER, Mike One hundred methods for total quality management