00503pamaa2200157 4500 0000021405 20060516090000.0 067162248X 302.34 BOL 1979 HM132 BOL 1979 BOLTON People skills : how to assert yourself, listen to others, and resolve conflicts Robert Bolton. New York: Simon & Schuster/A Touchtone Book, 1979. xv, 300p.; 21cm. Interpersonal communication Interpersonal relations