00520pamaa2200133 4500 0000021032 20070223090000.0 0873893875 (hard) HD62.15 CER 1999 The certified quality manager handbook Quality Management Division, American Society for Quality. Milwaukee, Wis.: ASQ Quality Press, c1999. xxix, 522 p.: ill.; 27cm. Total quality management -- Handbooks, manuals, etc American Society for Quality. Quality Management Division