The service/quality solution : using service management to gain competitive advantage
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Wisconsin:
ASQC Quality Press/Irwin,
1994.
|
| Subjects: |
| LEADER | 00533pamaa2200157 4500 | ||
|---|---|---|---|
| 001 | 0000020983 | ||
| 005 | 20091005090000.0 | ||
| 020 | 0 | 0 | |a 1556237537 (hard) |
| 082 | |a 658.812 COL | ||
| 090 | 0 | 0 | |a HF5415.5 |b COL 1994 |
| 100 | 1 | 0 | |a COLLIER |
| 245 | 1 | 4 | |a The service/quality solution : |b using service management to gain competitive advantage |c David A. Collier. |
| 260 | 0 | 0 | |a Wisconsin: |b ASQC Quality Press/Irwin, |c 1994. |
| 300 | |a xiv, 310p.; |c 24cm. | ||
| 650 | 0 | 0 | |a Customer service -- |x Management |
| 650 | 0 | 0 | |a Service industries -- |x Quality control |