APA Citation

COLLIER. (1994). The service/quality solution: Using service management to gain competitive advantage. Wisconsin: ASQC Quality Press/Irwin.

Chicago Style Citation

COLLIER. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. Wisconsin: ASQC Quality Press/Irwin, 1994.

MLA Citation

COLLIER. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. Wisconsin: ASQC Quality Press/Irwin, 1994.

Warning: These citations may not always be 100% accurate.