00517pamaa2200181 4500 0000020196 20091005090000.0 0749405597 658.3145 DAN HF5548.85 DAN 1990 DANA Talk it out : 4 steps to managing people problems in your organisation Daniel Dana. London: Kogan Page, 1990. 161p.: ill.; 23cm. Mediation Interpersonal conflict Conflict management Negotiation