Quality from customer needs to customer satisfaction
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
London:
McGraw Hill,
1994.
|
| Subjects: |
| LEADER | 00515pamaa2200169 4500 | ||
|---|---|---|---|
| 001 | 0000020169 | ||
| 005 | 20060530090000.0 | ||
| 020 | 0 | 0 | |a 0077090160 |
| 082 | |a 658.562 BER 1994 | ||
| 090 | 0 | 0 | |a HD62.15 |b BER 1994 |
| 100 | 1 | 0 | |a BERGMAN |
| 245 | 1 | 0 | |a Quality from customer needs to customer satisfaction |c Bo Bergman and Bengt Klefsjo. |
| 260 | 0 | 0 | |a London: |b McGraw Hill, |c 1994. |
| 300 | |a 478p.: |b ill.; |c 23cm. | ||
| 650 | 0 | 0 | |a Customer service -- |x Quality control |
| 650 | 0 | 0 | |a Consumer satisfaction |
| 700 | 1 | 1 | |a Klefsjo, |h Bengt |