APA Citation

BERGMAN, & Klefsjo. (1994). Quality from customer needs to customer satisfaction. London: McGraw Hill.

Chicago Style Citation

BERGMAN, and Klefsjo. Quality From Customer Needs to Customer Satisfaction. London: McGraw Hill, 1994.

MLA Citation

BERGMAN, and Klefsjo. Quality From Customer Needs to Customer Satisfaction. London: McGraw Hill, 1994.

Warning: These citations may not always be 100% accurate.