00626pamaa2200193 4500 0000020133 20080724090000.0 0750632097 658.562 OAK HD62.15 OAK 1999 Oakland Total organizational excellence : achieving world-class performance John S. Oakland. Oxford: Butterworth-Heinemann, 1999. 271p.: ill.; 24cm. Includes bibliographical references (p. [261]-264) and index Benchmarking (Management) Total quality management Leadership Teams in the workplace