APA Citation

Oakland. (1999). Total organizational excellence: Achieving world-class performance. Oxford: Butterworth-Heinemann.

Chicago Style Citation

Oakland. Total Organizational Excellence: Achieving World-class Performance. Oxford: Butterworth-Heinemann, 1999.

MLA Citation

Oakland. Total Organizational Excellence: Achieving World-class Performance. Oxford: Butterworth-Heinemann, 1999.

Warning: These citations may not always be 100% accurate.