00566pamaa2200181 4500 0000020132 20060619090000.0 0750639857 658.562 POR HD62.15 POR 1996 PORTER Assessing business excellence : a guide to self-assessment L.J. Porter and S.J. Tanner. Oxford: Butterworth-Heinemann, 1996. ix, 289p.; 24cm. Industrial efficiency -- Evaluation Benchmarking (Management) Total quality management Tanner, S.J.