00732pamaa2200193 4500 0000020122 20080304090000.0 0724811230 HD9980 LOV 1998 Lovelock Services marketing : Australia and New Zealand Christopher H. Lovelock, Paul G. Patterson and Rhett H. Walker. Sydney: Prentice Hall, 1998. xi, 570p.: ill.; 24cm. Services industries -- Marketing -- New Zealand Customer services -- Marketing -- Australia Customer services -- Marketing -- New Zealand Services industries -- Marketing -- Australia Patterson, Paul G. Walker, Rhett H.