00692pamaa2200229 4500 0000019602 20060530090000.0 0030246113 658.562 COS 1998 HD62.15 COS 1998 COSTIN Strategies for quality improvement : TQM, reengineering, and ISO 9000 Harry Ivan Costin. 2nd ed. Fort Worth: Dryden Press, 1998. xxiii, 665p.: 24cm. Total quality management Teams in the workplace ISO 9000 Series Standards Quality circles Quality control Reengineering (Management) Quality assurance