rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Quality of service
    sub title: making it really work
  name:
    name part: EDVARDSSON
    role:
      role term: creator
  name:
    name part: Thomasson
  name:
    name part: Ovretveit
  type of resource: text
  origin info:
    place:
      place term: London
    publisher: McGraw Hill
    date issued: 1994
    issuance: monographic
  physical description:
    extent: xiii, 291p.: 24cm.
  note: Bo Edvardsson, Bertil Thomasson and John Ovretveit.
  subject:
    topic: Service industries --
    topic: Management
  subject:
    topic: Service industries --
    topic: Quality control
  subject:
    topic: Total quality management
  subject:
    topic: Customer service --
    topic: Management
  classification: 658.562 EDV 1994
  related item:
    title info:
      title: Quality in action
  identifier: 0077079493
  record info:
    record change date: 20060530090000.0
    record identifier: 0000019586