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| LEADER |
00709pamaa2200217 4500 |
| 001 |
0000019586 |
| 005 |
20060530090000.0 |
| 020 |
0 |
0 |
|a 0077079493
|
| 082 |
|
|
|a 658.562 EDV 1994
|
| 090 |
0 |
0 |
|a HD62.15
|b EDV 1994
|
| 100 |
1 |
0 |
|a EDVARDSSON
|
| 245 |
1 |
0 |
|a Quality of service :
|b making it really work
|c Bo Edvardsson, Bertil Thomasson and John Ovretveit.
|
| 260 |
0 |
0 |
|a London:
|b McGraw Hill,
|c 1994.
|
| 300 |
|
|
|a xiii, 291p.:
|b 24cm.
|
| 440 |
0 |
0 |
|a Quality in action
|
| 650 |
0 |
0 |
|a Service industries --
|x Management
|
| 650 |
0 |
0 |
|a Service industries --
|x Quality control
|
| 650 |
0 |
0 |
|a Total quality management
|
| 650 |
0 |
0 |
|a Customer service --
|x Management
|
| 700 |
1 |
1 |
|a Thomasson,
|h Bertil
|
| 700 |
1 |
1 |
|a Ovretveit,
|h John
|
