PAYNE. (1999). Delivering customer service: How to win a competitive edge through managing customer relationships successfully. Hong Kong: Grolier International.
Chicago Style CitationPAYNE. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Hong Kong: Grolier International, 1999.
MLA CitationPAYNE. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Hong Kong: Grolier International, 1999.
Warning: These citations may not always be 100% accurate.