00596pamaa2200181 4500 0000018933 20080724090000.0 0750621249 / 0750689250 (pbk) 658.562 OAK HD62.15 OAK 1995 Oakland Total quality management : text with cases John S. Oakland ; case study co-author Leslie J. Porter. Oxford, England: Butterworth-Heinemann, 1995. x, 370p.: ill.; 24cm. Bibliography: p.[357-363] Total quality management Quality control Porter, Leslie J.